Jalsa.World
Sign in

Privacy Policy

India's First Prepaid Card Culture Platform

Effective Date: Aug 15, 2025

Table of Contents

1. Introduction 2. Definitions 3. Information We Collect 4. How We Use Your Information 5. Information Sharing and Disclosure 6. Data Security 7. Data Retention 8. Your Rights and Choices 9. Cookies and Tracking Technologies 10. International Data Transfers 11. Children's Privacy 12. Third-Party Links and Services 13. Changes to This Privacy Policy 14. Regulatory Compliance 15. Contact Information 16. Grievance Redressal

1. Introduction

Welcome to Jalsa World ("we," "us," "our," or "Jalsa"). Jalsa World is India's first Prepaid Card Culture Platform for powering the cultural economy in India. We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform, services, and the Jasraj Sanskriti Card. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

  • "Personal Information" means any information that identifies or can be used to identify, contact, or locate a person, including but not limited to name, address, phone number, email address, and payment information.
  • "Services" refers to the Jalsa World platform, website, mobile applications, Jasraj Sanskriti Card, and all related services provided by us.
  • "Platform" means our website, mobile applications, and any other digital interfaces we provide.
  • "Jasraj Sanskriti Card" refers to our prepaid payment instrument (PPI) for cultural services and events.

3. Information We Collect

3.1 Information You Provide Directly

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, date of birth, gender, address
  • Profile Information: Cultural interests, preferences, profile pictures
  • Payment Information: Credit/debit card details, bank account information, UPI details, transaction history
  • Communication Data: Comments, reviews, feedback, and correspondence with us
  • Event Information: Event registrations, ticket purchases, attendance records
  • Identity Verification: Government-issued ID details for account verification and compliance purposes

3.2 Information Collected Automatically

When you use our Services, we automatically collect:

  • Technical Information: IP address, browser type, operating system, device information, unique device identifiers
  • Usage Data: Pages visited, time spent on pages, click-through rates, search queries, features used
  • Location Data: Geographic location based on IP address or device location services (with your consent)
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3.3 Information from Third Parties

We may collect information from:

  • Social Media: When you connect your social media accounts to our platform
  • Event Organizers: Information shared by cultural event organizers and artists
  • Payment Partners: Transaction verification and fraud prevention data
  • Government Sources: Information required for regulatory compliance and tax reporting

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Provision

  • Provide and maintain our cultural platform services
  • Process transactions and manage your Jasraj Sanskriti Card
  • Facilitate event bookings and cultural experiences
  • Connect you with artists, teachers, and cultural events
  • Provide customer support and respond to inquiries

4.2 Personalization and Recommendations

  • Recommend cultural events, artists, and teachers based on your interests
  • Personalize your platform experience
  • Send targeted promotional content about cultural events and offerings

4.3 Payment Processing and Financial Services

  • Process payments and refunds through our PPI system
  • Verify your identity for financial transactions
  • Prevent fraud and ensure transaction security
  • Comply with financial regulations and reporting requirements

4.4 Legal and Regulatory Compliance

  • Comply with applicable laws, regulations, and legal processes
  • Report to tax authorities as required by law
  • Maintain records for audit and compliance purposes
  • Respond to legal requests and prevent illegal activities

4.5 Communication

  • Send transactional communications related to your account and purchases
  • Provide important service updates and security notifications
  • Send marketing communications (with your consent)
  • Conduct surveys and research to improve our services

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 With Artists and Event Organizers

  • Basic contact information for event communication
  • Attendance and participation records
  • Feedback and ratings you provide

5.2 With Service Providers

  • Payment processors and financial institutions
  • Technology service providers and hosting companies
  • Customer support and communication platforms
  • Analytics and marketing service providers

5.3 For Legal Compliance

  • Government authorities and regulatory bodies as required by law
  • Tax reporting to Indian tax authorities
  • Law enforcement agencies when legally required
  • Court orders, subpoenas, and legal processes

6. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards
  • End-to-end encryption
  • Secure servers
  • Regular security audits
  • Multi-factor authentication
Organizational Safeguards
  • Access controls
  • Security training for staff
  • Data breach response procedures
  • Third-party security certifications
Payment Security
  • PCI DSS compliance
  • Payment tokenization
  • Fraud detection systems
  • Secure payment gateways

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Meet regulatory requirements for financial services

Specific Retention Periods:

Account Information
7 years
After account deletion plus compliance period
Transaction Records
7 years
From transaction date
Communication Records
3 years
From last communication
Marketing Data
1 year
After opt-out

8. Your Rights and Choices

8.1 Access and Control

  • Access your personal information
  • Update or correct your information
  • Download your data in a portable format
  • Delete your account and associated data

8.2 Communication Preferences

  • Opt out of marketing communications
  • Manage notification preferences
  • Unsubscribe from promotional emails
To exercise your rights, contact us at support@jalsa.world or through your account settings.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized content and recommendations
  • Measure advertising effectiveness

Types of Cookies:

  • Essential Cookies: Required for platform functionality
  • Performance Cookies: Help us understand how you use our platform
  • Targeting Cookies: Used for personalized advertising

You can manage cookie preferences through your browser settings or our cookie preference center.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure adequate protection through:

  • Standard contractual clauses
  • Adequacy decisions by regulatory authorities
  • Appropriate safeguards as required by law

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 18, you may use our services only with parental consent.

12. Third-Party Links and Services

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to third-party sites. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our platform
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Regulatory Compliance

14.1 Indian Laws

We comply with applicable Indian laws including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices) Rules, 2011
  • Reserve Bank of India guidelines for PPI
  • Foreign Exchange Management Act (FEMA)

14.2 Payment Regulations

Our payment services comply with:

  • RBI guidelines for Prepaid Payment Instruments
  • Payment and Settlement Systems Act, 2007
  • Anti-Money Laundering regulations
  • Know Your Customer (KYC) requirements

15. Contact Information

For privacy-related questions, concerns, or requests:

Privacy & General Support
support@jalsa.world
Address
402, SHIV KARAN,
PANCH MARG, VESAVA,
MUMBAI 400 061.

16. Grievance Redressal

If you have concerns about our privacy practices:

  • Contact our Data Protection Officer at support@jalsa.world
  • We will acknowledge your complaint within 48 hours
  • We will investigate and respond within 30 days
  • If unsatisfied, you may escalate to relevant regulatory authorities
Grievance Department
support@jalsa.world

Your Privacy Matters to Us

We are committed to protecting your personal information and ensuring transparency in how we handle your data on Jalsa's cultural platform.

Last Updated: Aug 15, 2025